Return & Refund Policy
Last Updated: 19th June 2026
At Valcore, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To qualify for a return:
- The item must be returned within 2 days of delivery.
- The item must be unused, unwashed, and in original condition.
- Original tags, labels, and packaging must be intact.
- Proof of purchase must be provided.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Customized or personalized products
- Innerwear or hygiene-sensitive products
- Products marked as final sale
Return Process
To initiate a return:
- Contact us at valcore.support@gmail.com.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions.
Returns sent without approval may not be accepted.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 7-10 days.
- Refunds will be issued to the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
Exchanges
We may offer exchanges for:
- Incorrect items received
- Size-related issues (subject to availability)
- Damaged or defective products
Exchange requests should be made within 2 days of receiving the product.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Share clear photos of the issue.
- Our team will review and arrange a replacement, exchange, or refund as appropriate.
Contact Us
For returns, refunds, or exchanges:
Email: valcore.support@gmail.com
Valcore
Thank you for shopping with us. Your trust means everything to us.